Login issue for accounting firm users using SAML Single Sign On

Incident Report for Pennylane

Resolved

- Total duration:
- For SAML SSO users: 35 minutes
- Other users: not impacted

Chronology:

- 25/06/2024 12:15:00AM: Reported
Our support team has become aware of errors faced by users when accessing Pennylane. Our tech team investigates the root cause.

- 25/06/2024 12:22:00AM: Identified
The root cause of the issue has been identified and mitigated. SSO users are the ones being affected by this issue. The application will be available for everyone in the next 10 minutes.

- 25/06/2024 12:29:00AM: Resolved
The issue is resolved for all users.

Posted Jun 25, 2024 - 12:15 CEST